Frequently Asked Questions
Label Muskaan Singh
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How do I select my size?
A size chart is given on every product page. We request you to read it thoroughly before ordering.
How can I be assured of the quality of products ordered?
All your products are handmade with the utmost love and care. In this process, only the finest grade of fabrics are used and the products go through 5 layers of quality inspection before dispatch.
How can I take care of my garment?
Machine wash can cause the delicate threads of your Chikankari outfit to open up, therefore, we recommend a hand wash/dry clean for your handcrafted outfit.
Do you customise products?
We have standard designs and sizes, but we do offer customization, drop a message on whatsapp
PAYMENT, SHIPPING AND DELIVERY
How can I make payments on the website?
At LMS, we accept online payments and COD for orders under INR 7000. You can make online payments using credit cards, debit cards, net banking, UPI, wallets etc. through our payment gateway.
Which shipping partners do you use for shipping the products?
We ship all our domestic orders via renowned services such as Delhivery and Bluedart. We do ship worldwide, and all our International orders are shipped via DHL.
How can I track my order?
You can track your order here.If your enquiry is urgent, please email us on labelms.team@gmail.com and one of our team members will get in touch with you at the earliest.
I want to change my address/size/phone number for an existing pending order. Who should I contact?
If you’d like to make changes to existing details in the order such as your size, delivery address or phone number, please reach us at labelms.team@gmail.com with the subject “Order Number + Revised information”. We will facilitate the same if it hasn't been shipped.
EXCHANGE, REFUND AND CANCELLATIONS
How can I exchange my product?
To request for an exchange/return, please click here.
Item is eligible for a return/exchange request only once. Reverse pickups are either arranged by us or customer will have to ship the parcel to us at the following address:
Name: Label Muskaan Singh
Address: MKS, Picnic Garden Road, Kolkata - 700039
Number: 8585893846
Once we receive it, it will undergo a thorough quality inspection and if it passes through, we will process your request. For more information, please refer to our return & exchange policy.
I want to cancel my order and get a refund. Who should I contact?
Item that are unworn, unused, unwashed, unaltered, undamaged and retaining the original tags are eligible for return within 7 days from the date of delivery. No cancellations will be accepted after 24 hours of the order being placed. For more information, please refer to our return & exchange policy.
INCASE OF ANY OTHER QUERIES, YOU CAN ALWAYS REACH OUT TO US ON labelms.team@gmail.com